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Delivery Policy

Shipping and delivery policy

1.⁠ ⁠Processing and shipping times
•⁠  ⁠In-stock items typically ship within 5–7 business days after order confirmation.
•⁠  ⁠Pre-order items are subject to the estimated shipping timeline provided on the product page.

2.⁠ ⁠Delivery address and restrictions
•⁠  ⁠All items will be delivered to the Hong Kong address provided by the customer during order confirmation, using our selected logistics company.
•⁠  ⁠Delivery may not be possible in certain areas due to:
  -Logistics coverage limitations (e.g., outlying islands, remote areas).
  -Building restrictions (e.g., rural houses without lifts, security measures imposed by property management, or unclear house numbers).
•⁠  ⁠We do not accept cancellations, refunds, or changes to the recipient's phone number or address due to these restrictions. Please ensure that you provide accurate recipient’s information.

3.⁠ ⁠Shipping fees
•⁠  ⁠Free shipping is offered for orders over HK$250.
•⁠  ⁠For orders under HK$250, shipping will be handled via SF Express with freight collect.

4.⁠ ⁠Disputes and inquiries
•⁠  ⁠In the event of any disputes, our decision will be final.
•⁠  ⁠For questions or concerns, please contact us at nrng.shop@gmail.com